Refunds, Returns & Exchanges

Thank you for shopping with Mack's Lure. Below you will find our refund, return and exchange policy. If you have any questions about this policy or if the information below does not answer your questions, please Contact Us.

My product has a manufacturer defect.

In the event your product arrived to you with a manufacturer defect, you may return your product(s) within 30 days of receiving your order at no cost to you. To initiate an exchange for a defected product due to manufacturer error, Contact Us with a detailed description of the defect, as well as your order number. Be sure to document the damage, as we may require you to send photographic proof of the damage prior to initiating the return, refund and/or exchange.

My package arrived with missing items.

Due USPS/UPS Mishandling

If your product arrived to you with any missing item(s) due to USPS or UPS mishandling or due to a ripped package, please submit a claim with USPS or UPS, as we are unable to do so on your behalf. Once you have filed a claim with USPS or UPS, please Contact Us within 10 days of receiving your order and we will look at your case and determine if we are able to replace the item(s) and/or shipping.

Due to Fulfillment Error

Before each order is shipped from our warehouse, Mack's Lure rigorously double checks it for quality and consistency and each order is documented. If you believe a product that you ordered is not included in your order, please Contact Us within 10 days of receiving your order with as much information as possible so that we can double check our quality control records for your order. If it's determined that we did, indeed, not include all item(s) ordered, we will replace the item(s) at no cost to you.

I want to exchange my item(s) for a different size and/or color.

You may exchange a product for the exact same product in a different size and color only as long as there is no price difference. In some instances, the same product may differ in price based on its size. Therefore, we do not accept the exchange of a product if there is a price difference between the product you're exchanging and the product you're exchanging for.

If you would like to initiate an exchange that meets the above criteria, Contact Us within 10 days of receiving your order and we will reply within one (1) business day with instructions. Customers from outside the contiguous United States are not eligible for an exchange unless due to a manufacturer defect or error.

I would like to return my item(s) for a refund.

If you would like to return your item(s) for a refund, please Contact Us within 30 days of receiving your order and let us know which products you would like to return, as well as your order number. We will provide you with a return shipping label to return your item(s). Upon receiving the returned goods, we will inspect the product(s) to determine that it meets our return criteria, which is listed below.

• Any item(s) must be in their original, unused condition and original packaging.
• Any item(s) damaged or missing parts not due to our error are ineligible for return, which includes an opened package.
• Any item(s) that are not returned within 30 days of receiving your order.

Once our team has determined that your returned item(s) meet our criteria, we will issue a refund (minus return shipping fee of $5.00 in US-48). Unfortunately, customers from outside the contiguous United States are not eligible for a return unless due to a manufacturer defect or error.

What item(s) are not eligible for a return?

• Gift Cards or e-Gift Cards
• Downloadable software products
• Specials, Discounted or Close-Out Items
• Custom ordered items
• Item(s) shipped outside the contiguous United States